Since the game doesn’t recognize your video drivers, there are three things that you can do to fix that: You don’t want the game to run on the chip. If your computer is equipped with multiple graphics cards, ensure that The Sims 4 runs on the main card. Uncheck the option Enable Origin In-Gameįix 4 – Run The Sims 4 on your graphics card.To enable windowed mode in Sims 4 after launching the game, click on the game menu → Game Options → Graphics → select Display Type: Windowed. Add -w to the Command Line Argument field. To enable windowed mode when launching Sims 4 do this: If you’re playing The Sims 4 with an unrecognized graphics card, it’s only a matter of time until you experience performance issues and even game crashes.Įnabling windowed mode is a handy and simple workaround that you can use to prevent such issues or at least reduce their frequency. Launch Sims 4 again and the error should be gone now.Īfter editing this file, the game should recognize your video card and communicate with it.Add your card under card 0x “” $cardLevel $resolution.Locate your vendor on the list where ATI stands for AMD cards, Nvidia for Nvidia cards, or Intel for Intel Chips.Open the GraphicsCards.sgr file using Notepad or any other text editor.Backup the original file by creating a copy of it.Navigate to your GraphicsCards.sgr file which should be located under Programs(x86)\Origin\SIMS 4\The Sims 4\Game\Bin - note that the path may vary depending on your installation location.Fix 1 – Add your video card to the game’s database Here are some potential fixes if The Sims 4 failed to find your video card model in the database. How to Fix Unrecognized Video Card in Sims 4 There is a dedicated game file containing the supported graphics cards and some of the newer cards may need to be added to the file. Newer video cards may have yet to be listed in the game’s database. This issue often occurs on new computers or if you recently installed a new video card on your device. If you click OK, you can play the game but it will be as slow as a snail or you’ll experience various performance glitches and errors. Some Sims 4 players got an error message when launching the game that said the video card could not be found in the database.
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